Auto renewal

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  bigbuddhasbrewhouseb1e3e4ae28 · Member · May 29, 2020 at 2:44 pm

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  hello, I recently recieved a charge for $300. I was unaware I was on an auto renewal plan. I have not been using this account and I will close it out completely once the refund for the $300 is processed. Please let me know what I need to do to get this refunded.

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  austinsangs · Member · May 29, 2020 at 4:50 pm

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  Hello @bigbuddhasbrewhouseb1e3e4ae28,

  You can follow the guide linked below on how to request refund:
  https://wordpress.com/support/manage-purchases/#removing-purchases

  If it’s been more than 96 hours since the purchase date, you will not receive a refund but you can either immediately remove the domain name from your account, or turn automatic renewal off so that you are not billed for it again.

  I hope this helps, Feel free to respond if you have any more questions relating to the issue 👍

  Have a great day!

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  staff-zinnia · Staff · May 29, 2020 at 6:15 pm

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  Howdy Folks –

  The $300 charge is connected to a different user account. There’s no charge history on the account that you’ve used to contact us.

  We aren’t able to assist with a refund until we hear from you under the proper account.

  The better option might be for you to head over to https://wpchrg.wordpress.com/ and use the contact support link on the right hand side of that page.