auto renewal

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  ghatstreasurer · Member · Aug 11, 2020 at 3:13 pm

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  I manage the Greater Houston Athletic Trainers’ Page with WordPress and we are needing to turn off the auto-renewal feature for our members. We thought we already did this but are now seeing some members being auto-renewed. How do we do this?

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  austinsangs · Member · Aug 11, 2020 at 3:16 pm

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  Hello @ghatstreasurer,

  Follow the guide linked below to disable auto-renewal:

  https://wordpress.com/support/manage-purchases/#automatic-renewal

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  ghatstreasurer · Member · Aug 11, 2020 at 3:40 pm

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  Unless I am seeing this wrong, this is on the member side to either enable or disable auto-renewals.

  I am trying to turn off the option for all our members from the administrative side.

  I am sorry if this was listed on that link, but just didn’t see it.

  Thanks for answering!

  John

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  staff-mckluskey · Staff · Aug 12, 2020 at 9:32 am

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  Hi John,

  There are no sites under your account, what’s the exact address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/