Auto-Renewal

  • Unknown's avatar
    lovejetltd · Member ·

    Hi, I have had money taken from my account with no way for me to ‘cancel auto-renewal’. I am very unhappy as i have no way through the purchases pages of canceling or stopping these payments that went out in Dec’22 and may go out again in Dec’23. Please immediately stop any further auto-renewal and under UK consumer law you must refund me within 30 days of payments being made when I change my mind – i do not want or need this service as i have no website.

    I don’t have a site with WordPress.com yet

  • staff-95percentghost · Staff ·

    Hi, the WordPress.com account you’re writing to us from (username: lovejetltd) does not have any active purchases associated with it here on WordPress.com.

    If you have an active subscription on WordPress.com associated with a different account, please log out of this account, so that you can log back in on the other account in order to manage it.

    On the other hand, if your charge is specifically related to a different service such as WooCommerce, then please check your connected WooCommerce account by logging in at this link using your WordPress.com credentials:
    https://woocommerce.com/my-account

    From there you can manage/cancel/refund any existing WooCommerce-specific subscriptions.

  • The topic ‘Auto-Renewal’ is closed to new replies.