auto renewal failure

  • Unknown's avatar
    joylablearning · Member ·

    The credit card is correct, auto renewal is set up, why do I get an email ‘Automatic renewal failure for upgrade on your blog’

    I want to keep the Personal Plan.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Even if everything is set up correctly, Automatic Renewal can still fail if your bank denies the transaction.

    That said, of what upgrade are you speaking? I can see you bought a Personal Plan in December last year, but that plan was cancelled at your request on 23 February, so you don’t currently own any upgrades in this account.

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