Auto-Renewal Refund?

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  nm2allen · Member · Mar 10, 2015 at 1:10 pm

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  I just found an e-mail from WordPress in my junk folder stating that my website was auto-renewed for $130! I’ve looked online but I can’t seem to find a refund option and the guide only details what to do with upgrades.

  Does anyone know where/who I should contact?

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Mar 10, 2015 at 4:42 pm

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  @nm2allen

  I’d be happy to cancel menintoughtimes.org, your WordPress.com Premium Plan, and refund all associated charges.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction.

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  nm2allen · Member · Mar 10, 2015 at 4:47 pm

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  Thanks for the quick reply pmciano!

  I would like to go with the full refund option and let the domain be released.

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  pmciano · Member · Mar 10, 2015 at 7:19 pm

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  @nm2allen

  Done!

  Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)