Auto-Renewall cancellation, as was not informed about and gave no permission
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I just received an email from PayPal that I gave authorisation to WordPress to pay $99 for an auto-renewall. I was not aware of auto-renewall being switched on (as I intended to only use this site for one year). I’m not happy about this: surely, an automated message could be send out before you take the money out that the site will be auto-renewed in a week’s time or so, so the customer then has time to cancel.
Also, I ordered my site on the 8th of August 2013: it seems quite early to auto-renew the site right now and take out $99 dollars, then claim I can’t get a refund as I’m just out of the 30 day period.
I am very disappointed in this service from WordPress, as I have been using the platform for many years. I would like to receive an immediate refund and a cancellation of goundertheivy.com, per the 8th of August. It is particularly frustrating as the money in my PayPal account was going to be used to pay for some bills!
I hope this can be sorted out soon.
Regards, JacobThe blog I need help with is: (visible only to logged in users)
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Hi Jacob,
Please note that when you purchase an upgrade at WordPress.com, we do confirm that there’s an automatic renewal unless you opt out:
1) in section 3 of our Terms of Service
2) the Store checkout screen (before they click Purchase).You can easily opt-out by going to Store > My Upgrades in your Dashboard at any time.
We also auto-renew 30 days in advance in case there are any issues with the credit card. I’ve had some instances when a new credit card had to be delivered and 30 days was a long enough time for users to get a new card and still renew the upgrade before the expiration date.
However, I’d be more than happy to cancel and refund the domain: goundertheivy.com and Premium upgrade. Please note that this is different from other upgrades and is stated during the purchase process.
Canceling a domain at this time means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.
You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:
After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar by following this guide:
If you would like to completely cancel your ownership of the domain name and Premium upgrade, please let me know. I will then verify your account via email and get the refund/cancellation processed.
Thank you!
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Hi Grace! Thanks so much for that, I’d really appreciate it if you could refund and cancel the domain. It was only ever meant as a 1 year project, so it’s redundant now.
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Thank you for the reply! I have messaged you via email for account confirmation. Reply to that and this will be taken care of shortly!
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Hello again – unfortunately I haven’t received any mail yet – could you please check if this has been sent?
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Hi Jacob,
It was sent to the email address associated with your WordPress.com account. Please check the spam/junk folder. I have re-checked the email as been sent. Just in case, I sent another email.
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I’m sorry to say, but neither email has come through. They are not in my spam/junk folder either. I have checked my settings, and the email address linked to my wordpress.com account is working perfectly fine, as I am getting the replies through perfectly fine. Is there a different way of sending this my way?
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Can you please tell me the email address you are looking at? Our system will hide the email address so that only staff can view it.
Sorry for the inconvenience!
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Of course, it’s (email visible only to moderators and staff) – that’s where I get notificiations through when you reply, and that all comes through fine. So strange! :(
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I just took a look at your account, and found that the transaction has been voided, so you will not be charged! While it may show up as a temporary transaction on your account, it will disappear soon. Your domain: goundertheivy.com and WordPress.com Premium upgrade will expire on August 8th, 2014.
Cheers!
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