Auto renewed on accident

  • Unknown's avatar
    owenlin2003 · Member ·

    Hi,

    I’m not sure if it was this site or calvision.org under my sites, but I did want either one of these renewed and they were on accident. I chatted with another person on this site a few min ago and they said they could refund $66 billed on feb I believe. However, wordpress also billed me $70 in the end of december of 2021, so If that could be refunded, I would be grateful. Hope you understand.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-sheva · Staff ·

    Hi @owenlin2003,

    Please note that our refund policy for annual plans is 14-days, while domains are 96-hours, as outlined here: https://wordpress.com/support/manage-purchases/#refund-policy

    I have refunded $48 for your cancelled Personal plan, however am unable to refund you cancelled domain. As such, I have restored it to your account and disabled its auto-renew.

    Refunds can take around five to ten business days for the refund to show up on your statement. More information about refunds can be found here: https://wordpress.com/support/refunds/

    You can view your refund receipt here: https://wordpress.com/me/billing

    I hope that helps and please reach out again if you have any further questions.

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