Auto-Subscription for Premium Blog

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  juliankristoffer · Member · Aug 17, 2015 at 4:38 pm

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  Hi,

  I agreed to the free 14 day trial for a premium Blog, however, I never read (it was probably staring me in the face) that the subscription auto renews if I don’t cancel. I never cancelled, and was charged the yearly fee on August 14 2015.

  At this time I do not want the premium service, but will most likely in the future sign up for it. How can I be refunded for the premium service that I don’t want?

  Thanks for helping,

  Julian

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 17, 2015 at 4:40 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  re: billing issues click https://wpchrg.wordpress.com/

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  rachelmcr · Member · Aug 19, 2015 at 3:09 pm

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  Hi Julian,

  I see you successfully cancelled that Premium plan, and a full refund was issued. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.

  Please let me know if I can do anything more to help with that. :)