Automatic renewal.

• 

  andyherndon · Member · Nov 3, 2012 at 5:34 pm

  • Copy link
  • Add topic to favorites

  Why are you charging me for an upgrade I don’t want?

  I noticed you have charged my bank account for the automatic renewal a day before you said you would and the site isn’t giving me the option to to opt out like your emails said it would!
  Blog url: http://andyherndon.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Nov 3, 2012 at 6:50 pm

  • Copy link

  You can disable auto-renew here > Dashboard > Store > My Upgrades > Disable auto-renew

  You must be logged in under the username account that purchased the upgrade to request cancelation or a refund. WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can usually request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable see also http://en.support.wordpress.com/bundles/#canceling-a-bundle

• 

  staff-blorbo · Staff · Nov 3, 2012 at 11:10 pm

  • Copy link

  It looks like you enabled auto-renew when you purchased the upgrade, and auto-renewals are processed at midnight UTC.

  I have canceled and refunded your No Ads upgrade as requested.

  Please let us know if you need any further assistance!