Automatic renewal

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  kimmesther1102 · Member · Oct 8, 2021 at 2:59 am

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  Hello,
  I was charged for the renewal for this year and don’t remember signing up for the automatic renewal last year.
  Is there a way to get a refund?
  Thanks!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amirudra789 · Member · Oct 8, 2021 at 4:04 am

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  Hello

  For refund please refer to this support page here: https://wordpress.com/support/refunds/#how-to-get-a-refund

  Also, I will tag this thread for staff assistance, they will get back to you asap. We appreciate your patience on this.

  Regards:

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  kokkieh · Staff · Oct 8, 2021 at 5:06 am

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  Hi there,

  We offer a full refund on all upgrades if you contact us within 14 days of the payment, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

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  kimmesther1102 · Member · Oct 8, 2021 at 5:37 pm

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  Hello,
  The case has been closed and I’ve cancelled the dispute.

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  helper-heroponriki · Member · Oct 8, 2021 at 6:19 pm

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  Thanks for the update! It’s still showing as active for me, so I can’t do anything at the moment.

  I’m going to have someone from our Billing Support team reach out to you directly via email to the email address we have on file for your account and they’ll be better able to help you that way.

  Hope that helps!