automatic renewal not disbaled

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  bradymarx · Member · Jan 17, 2018 at 10:55 am

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  I chose to disable automatic renewal, but you have renewed my site and charged me. i would like a refund and my site closed down. Can you help?

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  avydun · Staff · Jan 17, 2018 at 12:57 pm

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  You should be able to cancel your most recent renewal on this page https://wordpress.com/me/purchases and if that renewal was no older than 30 days, you will be eligible for a refund. You can read the refund terms here. https://en.support.wordpress.com/refunds/

  I am also tagging the post with “modlook” for the WordPress.com staff’s attention.

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  gemmacevans · Member · Jan 17, 2018 at 1:33 pm

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  Hi bradymarx,

  The bradymarx account you are currently logged in to doesn’t own any upgrades. Can you confirm which site was renewed?

  Please don’t share any personal information like card details or a transaction IDs here, your site URL is all I need.

  Just let me know and I’ll be happy to look into this for you.

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  bradymarx · Member · Jan 17, 2018 at 3:52 pm

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  Thank you. Here is a part of the mail I received recently

  Howdy! Your site at http://notdrowningbutwaving.com has been updated automatically to WordPress 4.9.2.

  As I said I thought I had disabled renewal as I don’t have time to spend developing the site. I clicked on the site and it appears to still be there awaiting me….thanks for your help

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  gemmacevans · Member · Jan 17, 2018 at 5:24 pm

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  Hi bradymarx,

  Thanks, the email you mentioned was very helpful.

  notdrowningbutwaving.com is a WordPress.org site hosted by iPage, rather than WordPress.com. WordPress.org and WordPress.com are two separate entities and the differences are covered in more detail here:

  WordPress.com vs. WordPress.org

  Howdy! Your site at http://notdrowningbutwaving.com has been updated automatically to WordPress 4.9.2.

  This message is letting you know that WordPress has been updated to version 4.9.2 on notdrowningbutwaving.com. 4.9.2 is a security and maintenance update that is free of charge:

  WordPress 4.9.2 Security and Maintenance Release

  So based on this information, you haven’t paid us anything :) There is confirmation of this on your Manage Purchases page:

  https://wordpress.com/me/purchases

  From what I can see, you are paying iPage for hosting and Domain.com for your domain.

  I hope this puts your mind at rest but come back to me if anything is unclear.

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  bradymarx · Member · Jan 18, 2018 at 10:50 am

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  Thank you so much for your prompt and thorough response and for clearing up my confusion.

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  gemmacevans · Member · Jan 18, 2018 at 11:42 am

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  My pleasure!