Automattic domain transfer

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  lindsaybodhi · Member · Nov 6, 2020 at 9:14 am

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  Hi, I need to transfer my domain form automattic to bluehost but I can’t find any way to contact them to get an EPP code, have it unlock ect.
  Can someone please tell me how to do this?
  (domain is lindsaybodhi.com)

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  fstat · Staff · Nov 6, 2020 at 1:46 pm

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  Hi there,

  That domain is owned by a different account than the one you’re currently logged in. You need to log in to that other account and then follow these instructions to transfer your domain:

  https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  If you’re not able to access that other account please follow our Account Recovery guide:

  Recover Your Account

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  lindsaybodhi · Member · Nov 8, 2020 at 11:56 am

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  I don’t have another account. This is the only account details I have, but I can see that there are no domain details attached to it. Where has it gone? How can I access it ? I don’t want it to expire and I don’t know if the cc is still valid for the renewal.

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  staff-ozmodiar · Staff · Nov 8, 2020 at 7:31 pm

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  We have a tool to help in this type of situation:

  Why was I charged?

  Can you give it a try and see if that gains you access to that other account?

  Otherwise please try the various methods in the Account Recovery guide:

  Recover Your Account

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  lindsaybodhi · Member · Nov 10, 2020 at 6:15 am

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  This is really strange. I’ve checked all my email addresses, bank accounts and statements and I cannot find ANY documentation or debits anywhere. the only reason I know its up for renewal is because Bluehost notified me.

  How is this possible? How is my domain still running and how am I supposed to gain access to it now? I know that back in 2016 we switched from wordpress.org to wordpress.com is there a chance that it got lost somewhere along the way?

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  staff-mckluskey · Staff · Nov 10, 2020 at 8:37 am

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  Hi there,

  No, it didn’t get lost, it’s just under a different account, as my colleagues mentioned above.

  We’re not able to disclose any details so please, either check out this page and fill out the Account Recovery form: https://wordpress.com/support/account-recovery, or, email our Account Recovery team directly at passwordhelp@wordpress.com.

  I’m afraid there’s nothing more we can do for you here, on the public forums.

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  simranvijwani · Staff · Nov 11, 2020 at 3:48 am

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.