Autosave doesnt appear to be working
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Hi – I have noticed that today, autosave isnt working and I have lost pages as a result (because the html editor freezing meant that I had to close the web page). The post says that it is saving but never gets to the saved point, and nothing is going into my drafts.
The blog I need help with is: (visible only to logged in users)
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Hi there!
I’m sorry to hear that you lost some content. :( I’ll see how I can help.
I’m able to see a draft from four days ago in your drafts folder. Can you please take a look and let me know whether that was the one that you lost? You can check here:
https://wordpress.com/posts/drafts/britishbookwormblog.com
Can you also confirm that you’re using our newer editor at https://wordpress.com/post? If so, content created in the editor will be saved to your browser’s local storage. If you lose a draft and have to close your browser, try returning to the editor while in the same browser and seeing if it offers the option to restore a post.
It would also be helpful if you used Chrome in incognito mode next time you create content on WordPress.com. You can find information on how to launch Chrome in incognito mode here:
https://support.google.com/chrome/answer/95464?source=gsearch&hl=en
Browser extensions are disabled by default in incognito mode. If you’re able to save your drafts with no hassle while in incognito mode, this will indicate that there’s an extension causing some issues here.
If you can also tell me a little bit more about the steps that led to the editor freezing, that might help me report back to our developers. Any details or URLs you can remember could be helpful.
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Hi – to answer in order
1) no, that wasnt the draft I lost.
2) the autosave isnt working at all, so there is no draft to restore. (I already tried that suggestion and use the new editor)
3) I tried incognito and that worked. But, irritatingly, I tried to do a test in the non incognito and that also worked (I promise that and even at lunchtime today, this was not working)
4) the editor freezing just happens sometimes. I click on the html tab (in the new editor) and it will freeze up the chrome tab. I cant then do anything except close the tab, and open up the draft in the old editor to finish the html addition.Hope that helps..
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Thank you so much for the extra information.
Can I also ask if you see any error message to indicate that the autosave has failed or does it fail silently?
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Thanks again for answering all of my questions. :) I’m going to do some further testing on my end and report this back to our team.
I know you mentioned that autosave is now working correctly for you but, if it stops again, then please try again in incognito mode so that we can determine whether a browser extension is at blame.
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Hi – thanks for your response. Although i thought that it was working again, in fact that was only very briefly. It does still work in an Incognito window, but not in a standard browser window
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If autosave is working while you’re working in incognito mode then we can narrow the problem down to a browser extension. Would you be able to attempt disabling your extensions one by one in order to pinpoint the one that’s causing trouble here. Chrome has the following documentation to help out with this:
https://support.google.com/chrome_webstore/answer/2664769?hl=en
If you can also list the extensions that you have installed, I can attempt to replicate the issue on my end.
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I disabled all extensions (which to be fair were just the google docs extensions) and the problem still occurs
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Hm. All evidence seems to point the blame at something in browser’s setup. Would you be able to clear your browser’s cache and cookies to see if you notice any improvement? Guidance on how to do that in Chrome can be found here:
https://support.google.com/chrome/answer/95582
If the issue then persists, please try resetting Chrome’s browser settings:
https://support.google.com/chrome/answer/3296214
Let me know that goes.
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Hi – clearing cookies seems to have worked – I must not have done that when I cleared the cache previously.
THanks for your assistance
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