Available upgrades support doc

kokkieh · Staff · Sep 6, 2014 at 3:06 pm
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Earlier this week still there was a support doc with brief descriptions to all the available upgrades on WordPress.com and explanations of refunds, etc. at http://en.support.wordpress.com/upgrades/

Just now I wanted to refer a user in the forum to that support doc and it is no longer there. Has this been removed intentionally?
timethief · Member · Sep 6, 2014 at 3:20 pm
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You’re right. It’s gone. How annoying!
kokkieh · Staff · Sep 6, 2014 at 3:24 pm
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@timethief
That it is :)
timethief · Member · Sep 6, 2014 at 3:25 pm
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I would have automatically used the same link when answering support questions so it’s a good thing you gave me a heads up on this. Hopefully, Staff will restore it soon.
rachelmcr · Member · Sep 9, 2014 at 9:00 pm
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Hi kokkieh and timethief,

Yes, that support page was removed intentionally in an effort to consolidate and remove duplicate information. That page now redirects to our plans page here: http://store.wordpress.com/plans/

We have more details about managing upgrades and canceling them here: My Upgrades

And you can find links to all of our existing upgrades from this category page: http://en.support.wordpress.com/category/upgrades/

I think all the critical information is covered on existing support pages, but if you notice anything missing I’d be happy to see if we can get it added back to an existing page. :)
timethief · Member · Sep 13, 2014 at 6:10 pm
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@rachelmcr
I want the link to the simple listing of upgrades page back please. I am typing this through clenched teeth and trying no to be angry but the redirect is not one that I appreciate at all.
galois · Member · Sep 13, 2014 at 6:15 pm
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I want the link to the simple listing of upgrades page back please

Seconded!
timethief · Member · Sep 13, 2014 at 6:19 pm
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@galois
Good day to you. Actually you are the third Volunteer to post here. :)
kokkieh · Staff · Sep 13, 2014 at 6:21 pm
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As I started this thread I’ll add my voice as well. It was a really helpful resource as a one-stop overview of all the upgrades and much easier to refer users to the brief summaries in one document, rather than having to point them to an entire library of support documents to find out what each upgrade entails.
galois · Member · Sep 13, 2014 at 6:31 pm
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Actually you are the third Volunteer to post here. :)

You’re right TT. Maybe “thirded”? :)

@kokkieh: I agree. Thanks for your thread.
kokkieh · Staff · Sep 13, 2014 at 6:33 pm
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@galois
:-)
justjennifer · Member · Sep 13, 2014 at 9:15 pm
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Fourth-ed!
timethief · Member · Sep 13, 2014 at 9:22 pm
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If our request for reinstatement is not successful then I will create my own cheat sheet with my own unique descriptions of each available upgrade and publish it. I’m betting that would bring my blog traffic from the frustrated and annoyed bloggers who experience the circular runaround and still don’t have the answers they sought. Ha!
galois · Member · Sep 13, 2014 at 9:28 pm
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TT: + 1000
rachelmcr · Member · Sep 14, 2014 at 4:59 pm
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Thanks for the feedback, everyone. It’s not likely that support page will be re-added, but I’ll certainly pass along your feedback to the team so we can discuss it.

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