AXLZNE

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  asklandlordandtenant · Member · Nov 6, 2016 at 11:32 pm

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  I keep getting the error AXLZNE when i try to upgrade and pay

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 6, 2016 at 11:33 pm

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  Where are you located, please?

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  asklandlordandtenant · Member · Nov 6, 2016 at 11:40 pm

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  Hello. Thanks for the swift response. I am located in Nigeria but using my uk card. I also just got the error AXTSUS

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  timethief · Member · Nov 6, 2016 at 11:45 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

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  timethief · Member · Nov 6, 2016 at 11:45 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  asklandlordandtenant · Member · Nov 6, 2016 at 11:48 pm

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  I also got the message “Purchases are currently disabled. Please contact us to re-enable purchases.
  Dismiss
  SECURE PAYMENT”

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  timethief · Member · Nov 6, 2016 at 11:49 pm

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  Thanks for the update. Staff will assist you as soon as they can. It’s a weekend so please be patient while waiting.

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  staff-doublebassd · Staff · Nov 7, 2016 at 4:26 pm

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  Hi there,

  You should no longer be disabled. You are receiving the error because the card you are using is not matching the personal information you are providing. If using a gift card of some sort, you’ll need to find out what information you enter online when using the gift card you have – you are most likely putting in an invalid first name and that is causing the error.

  Let me know if you have any other questions. Thanks!