AXLZNE issue and disabled purchase. :(

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  luciecwfounder · Member · Sep 5, 2025 at 3:41 pm

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  Hello there!

  
  I tried paying my plan, put my card details, and an error appeared with this code AXLZNE. I’ve also received another notification saying that purchases have been disabled.
  
  Could you please help me? :)
  
  Thanks,
  Lucie

  The blog I need help with is: (visible only to logged in users)

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  sajjadisbrilliant · Member · Sep 17, 2025 at 9:51 am

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  Hey Lucie – I’m here to help!

  I checked your account, and it looks like your payment went through successfully — your Personal plan is now active on cozywordsloc.agency, and everything seems to be in good shape.

  Since you’re just getting started, this guide is a great place to begin:
  https://wordpress.com/support/getting-started-with-wordpress-com/

  And as a paid plan user, you now have direct access to our support. Feel free to reach out anytime you need help!

  Let me know if you need assistance with anything else