backend control panel become blank page after update failed

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  hongz18 · Member · Dec 7, 2021 at 9:39 am

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  My admin tried to update theme today but it failed, then the backend control panel become blank page now. How can we recover from the failed update?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Dec 7, 2021 at 5:29 pm

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  I don’t see anything particularly wrong with the site you listed.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  hongz18 · Member · Dec 10, 2021 at 2:32 am

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  Hi Macmanx,

  Thanks for the help. I can use this URL to login: http://riverpool.com.my/wordpress/wp-login.php successfully. Then the page turn to blank white page: http://riverpool.com.my/wordpress/wp-admin/

  I cannot use any functions from the panel to revert changes, re-update the theme now.

  Any ways can help us restore the backend admin pages? Thank you.

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  kokkieh · Staff · Dec 10, 2021 at 5:27 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums