Backend not reflecting on published site

  • Unknown's avatar
    vibingvegansblog · Member ·

    Hi,

    There are changes I’ve made to my website that show in wordpress but not on the published site. For example, I have made changes to the home page primary side bar which show up in the backend but not on the current site. The same goes for content changes I made to certain pages. I would like the live site to reflect these changes!

    Side note: there are two people with access to wordpress admin and my wordpress shows these recent changes but the other user is only seeing the old site (in the backend)

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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