Backend Support

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  aliada2 · Member · Jan 1, 2023 at 7:40 pm

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  Hello and Happy New Year.

  I was trying to update some pages on my site http://www.silvermoonmystic.com but when I open My Sites, there is literally nothing there – all my posts and pages are not showing up.

  How can you help me. Because of the time difference its tricky working with email. Is it possible for support to call me so we can work on this together?

  I am in Kenya {phone number removed for privacy}

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 2, 2023 at 9:37 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.