background

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  gailmariehs · Member · Jul 9, 2013 at 4:08 pm

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  background won’t change
  No matter how many times or ways I try to change my background, it remains grey. It will not change.

  Also, when I try to change it in the tool box to the right of the screen, it just perpetually loads and loads, it just hangs up and won’t work. I can change the font, etc., but not the background,

  Also there is a white rectangle box on my page that won’t go away. It’s just there. Solid white. I am really frustrated. Word press was highly recommended to me and I’ve had nothing but problems.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 9, 2013 at 5:41 pm

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  Hi there,
  I did not use the theme customizer because I don’t have a custom design upgrade. I went to > Appearance > Themes
  on my test blog and I experienced the same thing with Sundanese which I have used many times before and changed the background color on easily. Thanks for the bug report.

  I’ll tag this thread for Themes Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  timethief · Member · Jul 9, 2013 at 5:43 pm

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  Do understand that no changes you try out aside from those such as Custom Background and Custom Header which are stated on the theme description pages in the features column (right hand side) for each theme like http://theme.wordpress.com/themes/twentyten/
  will be visible to visitors unless you purchase an annually renewable custom design upgrade.
  http://en.support.wordpress.com/custom-design/
  http://en.support.wordpress.com/custom-design/editing-css/

  You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
  Appearance > Header
  Appearance > Background
  Appearance > Theme Options (applicable only to some themes)
  Settings > Reading (set a static front page)
  Site Title and Tagline > Settings > General

  If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

  To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

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  timethief · Member · Jul 9, 2013 at 5:44 pm

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  I went to > Appearance > Themes

  That was a mistake on my part. I meant to type > Appearance > Background

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  rachelmcr · Member · Jul 10, 2013 at 11:48 am

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  Hi gailmarie87,

  I’d be happy to take a look at the issues you reported:

  background won’t change
  No matter how many times or ways I try to change my background, it remains grey. It will not change.

  I took at look at your site, and right now you are using a custom background image. Because it’s a very large image, you can only see the dark (black) portion at the top of the image. If you remove this background image (under Appearance > Background in your dashboard) you will be able to see the custom background color you set on that page. You can also resize the custom background image if you want to see more it in the background.

  Also, when I try to change it in the tool box to the right of the screen, it just perpetually loads and loads, it just hangs up and won’t work. I can change the font, etc., but not the background,

  Can you let me know a few details about your computer setup?

  • What operating system (and version) are you using?
  • What browser (and version) are you using?
  • Do you have Javascript enabled?

  If you aren’t sure, you can check here: http://supportdetails.com/

  Also, what steps do you take right before the page hangs?

  Also there is a white rectangle box on my page that won’t go away. It’s just there. Solid white. I am really frustrated. Word press was highly recommended to me and I’ve had nothing but problems.

  I wasn’t able to see the white rectangle you mentioned. Can you let me know what address is in your browser’s address bar when you see it?

  If you can provide a screenshot of what you are seeing, that would also help. You can upload screenshots to your Media Library under Media > Add New in your dashboard, or you can use an online service such as Snaggy.

  Please let me know if you have additional questions about this!