background image is not displaying in mobile mode

• 

  bykatart · Member · Apr 22, 2021 at 12:24 pm

  • Copy link
  • Add topic to favorites

  Hello guys. I have Astra theme installed. Everything works fine in desktop mode but I have a problem with mobile mode. The background image is not there and if I upload it, then all the text dissapered. Please help. Thank you

• 

  a18s · Member · Apr 22, 2021 at 3:35 pm

  • Copy link

  Hi there,

  For getting help with the Astra theme you should head over here:
  https://wpastra.com/support/

  Make sure to include the link to your website also.

  Hope this helps!

• 

  staff-blorbo · Staff · Apr 22, 2021 at 6:51 pm

  • Copy link

  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

• 

  bykatart · Member · Apr 26, 2021 at 4:52 pm

  • Copy link

  Hello there. Thank you for your answer, guys. http://www.bykatart.com
  The problem I have is that when I try to adjust the mobile view, the background image is not there and if I manually add it once again, all text dissaperes.

• 

  a18s · Member · Apr 26, 2021 at 5:56 pm

  • Copy link

  @bykatart Hi there,

  Thanks for providing the website URL. It looks like your site is not hosted with us here at WordPress.com and we can only assist with sites that are hosted on our servers.

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on the WordPress.com platform. WordPress.com (where we are ) and WordPress are separate entities with different documentation and support forums. More information about the differences can be found here:
  https://wordpress.com/support/com-vs-org/

  For help with a site using the open source WordPress software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Hope this helps!

• 

  supernovia · Staff · Apr 26, 2021 at 7:20 pm

  • Copy link

  Thanks @bykatart, we can confirm that site isn’t actually hosted here. @anastas10s is correct: for this we’d recommend reaching out to Astra’s support directly:
  https://wpastra.com/support/

  Going forward, you’ll also want to use the correct forums for self-managed installations, at https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
  https://wordpress.com/pricing

  Cheers!