background image not loading.

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  jerryderosia · Member · Feb 23, 2023 at 11:52 pm

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  A background image isnt loading in an astra theme.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Feb 28, 2023 at 9:04 am

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  Hey there,

  Many thanks for reaching out.

  To check, do you need help with jerryderosia.com? If yes, we do not have access to this site, and it’s actually behind a holding page, so it’s also not visible.

  Ideally, you would need to reach out to the theme support as seen here: https://wordpress.org/support/theme/astra/

  If the site was hosted on WordPress.com, we’d be able to see what could be causing that, and if it’s in our scope of support, we’d look to fix it, or inform you on how to fix that.

  To use Astra on WordPress.com, the site would need to be on the business plan:

  You can even migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  I hope this helps.