Backup after Virus

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  intiwawablog · Member · Mar 3, 2021 at 2:14 pm

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  Hey, After our website was full of viruses, many texts and general content got lost. Is there any chance to get the contact back by maybe uploading an automatic backup?
  Thanks for your help!

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  helper-heroponriki · Member · Mar 3, 2021 at 3:04 pm

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  Hi there:

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise. Thank you!

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  intiwawablog · Member · Mar 3, 2021 at 3:08 pm

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  Hi, thanks for the quick response!
  this is the URL: https://www.intiwawa.org

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  aleone89 · Staff · Mar 3, 2021 at 4:19 pm

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  Hello there,

  It looks like https://www.intiwawa.org is a self-hosted WordPress site with GoDaddy, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/.

  Ideally you’d need to see if your hosting provider has provided back ups. Failing that, if the site is connected to WordPress.com using Jetpack, you may be able to restore as per these instructions: https://jetpack.com/support/restoring-with-jetpack-backup/

  Please be aware that restores do have the potential to re-introduce previous issues.

  I hope this helps.