Backup codes not being accepted

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  chopperlion · Member · Dec 9, 2025 at 10:26 am

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  This is fantastically frustrating. WP won’t accept any of the backup codes I generated for my site. I did not use all of them. The ones I am using are the newest I generated. I can’t access my PAID account so I can’t speak to a human. No one is responding on the help desk email. The autorecovery form isn’t sending because it tells me if I have a working email than I can just reset my password which doesn’t help because it’s still asking for a backup code. I can only access this forum because I’m using my husband’s account to do so. I hate this stupid archaic two factor system. What the heck am I supposed to do?

  The blog I need help with is: (visible only to logged in users)

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  nigeljoy · Staff · Dec 10, 2025 at 9:19 am

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  Hi there!

  Thanks for the feedback on the account recovery form. I see that you are already in contact with our support via email.

  We will reply via email with further details.