backup didn’t restore my site

  • Unknown's avatar
    info4a7c86ac5ae · Member ·

    on my updraft plus my backups have gone missing, there is only one and when i restored it it doesnt have any plugin data or anything to be honest

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Thanks for reaching out to us. I understand that you’re having difficulties with your Updraft Plus backups on your WordPress site. However, I should note that it seems your WordPress site is not hosted with us at WordPress.com, but is instead hosted with a different provider and using the free open-source version of the software.

    Due to the limitations of our managed hosting services, we’re unfortunately unable to investigate issues or provide assistance on sites that are not hosted directly by us at WordPress.com. Our managed hosting provides features such as free domains, advanced SEO tools, unlimited free email addresses, and customers receive direct, fast, and comprehensive support from our team for any issues on their site. You can learn more about it here: https://wordpress.com/hosting/

    That said, I do have a suggestion that may help resolve your current issues. We offer a simple and efficient method to migrate your current site to our WordPress.com hosting, using an easy-to-use migration plugin. This would bring your site under our managed hosting, allowing us to provide more direct and comprehensive support.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    If moving your site to our hosting is not an option for you at this time, I would suggest seeking assistance in the community support forums for the open-source version of WordPress. This is the version that your host uses for your site, and the community there is generally best positioned to provide assistance with issues like the one you’re experiencing.

    Here is the address for those forums:
    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Thanks for your understanding, and I hope this information proves helpful. Do let us know if you have any other questions or require further clarification.

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