backup emails have no data attached

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  johnlevy · Member · Nov 20, 2020 at 11:28 pm

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  My backup weekly emails are arriving, but there is no data attached!

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  kokkieh · Staff · Nov 21, 2020 at 1:47 pm

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  Hi there,

  What is the URL of the site you need help with?

  We don’t offer any feature on WordPress.com that sends weekly backup emails.

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  johnlevy · Member · Nov 21, 2020 at 5:18 pm

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  http://johnlevyconsulting.com

  is the base URL for my site.

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  kokkieh · Staff · Nov 21, 2020 at 6:58 pm

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  That site is not hosted on WordPress.com, but using the open source version of WordPress at another hosting provider. We aren’t providing you with any site backup services related to that site.

  If your backup service on that site is provided by your host, please contact them directly to ask about these missing emails.

  Or if you use a third party service for site backups, contact their support instead.