Backup files for my website

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  adalinamae · Member · Mar 21, 2023 at 9:41 am

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  Hi
  My website has been hacked and google blocked my site as ‘deceptive site ahead’. Today i migrated to a new web hosting service. They couldnt find my website files the hacker deleted them. I know i have a plugin that backups my website. I can’t access it via mywebsite.com/wp-admin. Is there a way i can access the backup files for my website so the hosting service can reinstate my website and contact google to unblock it.

  Self-declared URL: http://www.adalinamae.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · Mar 22, 2023 at 12:13 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current host. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.