Backup webite – jetpack connection failed

  • Unknown's avatar
    jobboardsiitee · Member ·

    I have renewed my site plan today and wanted to continue work on this website I have been working on for a while. I am trying to restore my site using jetpack. I’ve tried all the different recommend methods such as deactivating all plugins, waiting 15-30mins for jetpack to load yet all efforts have failed. How do I restore my website to its previous form before my site plan was cancelled? URGENT please help

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-dragon · Staff ·

    Hey there,

    Thanks for reaching out. We were able to take a look and get Jetpack successfully reconnected. Your site backups should be back up and working, please take a look and let us know if you run into anything else.

    For anyone else coming across this thread, you can find more information about this specific issue here:

    WP
    Restore Your Site After The Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Business or Commerce plan again. Do this as quickly as possible because the site’s plugins are remove
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