BACS Integration Issues

• 

  gosquareone · Member · Nov 2, 2022 at 1:32 am

  • Copy link
  • Add topic to favorites

  Hi Team,

  I am having issues when my customers checkout using BACS (BSB and Account) the invoice email they receive does not include our details and BSB + Account number.

  Need some help asap please.

  Thank you,
  Michael

  Self-declared URL: https://amamasapothecary.com.au/
  Jetpack: Unknown
  WP.com: Unknown

• 

  staff-doublebassd · Staff · Nov 2, 2022 at 4:02 pm

  • Copy link

  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

  Hope this helps.