Bad Business Pratices

  • Unknown's avatar
    badbearventures · Member ·

    I’m pissed because you intimated that i would get a Creator’s site for $204 for this year and you still charged me $300.00. You have real shitty business practices that borderline on fraud.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’m sorry to hear about the frustration and confusion regarding the charges for your site. I understand how upsetting it can be when things don’t seem right, especially when it comes to billing. I’m here to help clarify the situation and make sure we resolve any concerns you have.

    Upon reviewing your account, it appears that the total charge you mentioned includes the upgrade to our Creator plan, priced at $204. This amount is indeed the difference in price from the Explorer plan you had previously purchased, not an additional charge. The total of $300 that you’re seeing encompasses both your original Explorer plan and the upgrade to the Creator plan.

    For a detailed view of all transactions, including this recent change, I encourage you to visit your Billing History page on your account. This page will show a breakdown of all charges, credits, and adjustments, providing a transparent view of your account’s billing activity. You can access this page directly at: https://wordpress.com/me/purchases/billing

    If there’s anything unclear or if you need further assistance, please don’t hesitate to reach out. We’re here to help make your WordPress.com experience as positive and straightforward as possible.

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