Baskerville customizer keeps quitting/ won't load

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  ayoungretirement · Member · Jul 17, 2015 at 4:31 pm

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  Everytime I try to go into customize it starts to load then crashes

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Jul 20, 2015 at 8:55 am

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  I just tried the customizer on Baskerville theme and it is just fine.

  Do you mean the browser window crashes when you load the Customizer? Could you try in a different browser and see how it goes?

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  kathrynwp · Staff · Jul 20, 2015 at 2:41 pm

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  What browser and version are you having trouble with?

  Here are some troubleshooting steps to narrow down the culprit:

  – try a different browser
  – try updating your browser to the latest version
  – try temporarily deactivating all browser add-ons/extensions

  Let me know how it goes.

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  ayoungretirement · Member · Jul 20, 2015 at 4:36 pm

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  Thank you both. I did get it to work finally.

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  kathrynwp · Staff · Jul 20, 2015 at 5:32 pm

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  Great, glad you’re set.