bcs3653.ca

• 

  mymetrowest · Member · Aug 18, 2018 at 3:01 am

  • Copy link
  • Add topic to favorites

  Last year I paid you for one year service and did not have any intention. But I found that you used my credit card # in your files and had my fund illegally. How could I get refund?

  Looking forward to your reply as soon as possible.

  Simon
  [personal info redacted]
  (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

• 

  katiebethbrown · Staff · Aug 18, 2018 at 3:05 am

  • Copy link

  Hi @mymetrowest.

  I have added a modlook tag to the sidebar so that a staff member can take a look at this for you. Thanks for your patience while waiting for their response.

• 

  katiebethbrown · Staff · Aug 18, 2018 at 3:08 am

  • Copy link

  Know that because you have a paid plan you also have the ability to contact support directly. You can use the link below to get in touch with chat support.

  https://wordpress.com/help/contact

• 

  torres126 · Member · Aug 18, 2018 at 7:04 am

  • Copy link

  @mymetrowest Hi, phone support is not offered on WordPress.com, so please do not post your phone number here as this is a public forum. I’ve tagged staff to remove it.

  
  @katiebethbrown Quick heads up you should tag “remove personal info” and “modlook” for threads which contain personal information such as phone numbers. :)

• 

  katiebethbrown · Staff · Aug 18, 2018 at 1:25 pm

  • Copy link

  Thanks for the reminder, @torres126. :)

• 

  gemmacevans · Member · Aug 19, 2018 at 9:39 am

  • Copy link

  Hi Simon,

  bcs3653.ca was purchased through a different account to the one you are contacting us from at the moment and you were charged because this domain recently auto renewed.

  If you need help with this domain, please log out of mymetrowest, then login using the email address your purchase receipt was sent to and reply here so I can look at that account.

  Thanks!