Been continued charges after canceling your pla
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My credit card have been continued charges after canceling your plan.
Sep 23, 2024 Receipt ID 97659881
Aug 22, 2024 Receipt ID 96342096WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there!
It looks like the WordPress.com Business plan was still active on a second site (You had the Business plan on two different sites), which is why the automatic renewal renewed the plan.
I see that you canceled the plan today, and the most recent renewal was refunded in full. You can see the refund receipt at https://wordpress.com/me/billing
Please note that your bank/card issuer may take 7-10 business days to process the refund.
On a different note, I’m sorry to see you go. I’d love your feedback about what led you to cancel your plan. Do you no longer need a website, or do you need help setting it up?
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My plan was cancelled on Aug 23,2024, how would my account been continued charging? Please see the attached, thanks!
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My plan was cancelled on Aug 23,2024, how would my account been continued charging? Please see the attached, thanks!
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Hi there!
Apologies for the late response. In your screenshot, you can see this is for the WordPress.com Business plan on enriquemortgage.wpcomstaging.com. You had another Business plan on a different site with the address enriquemortgage9.wpcomstaging.com. That’s the Business plan that was still active.
Now that the plans have been removed, the sites’ addresses have changed from
.wpcomstaging.comto.wordpress.com. If you go to https://wordpress.com/sites, you’ll see both enriquemortgage9.wordpress.com and enriquemortgage.wordpress.com sites.Hope that clarifies things.
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