Being billed £27pm and I don’t know what for?

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  avonjuliead12388309 · Member · Jun 9, 2022 at 7:22 pm

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  I have received an email with another £27pm. I have no idea what it is for and cannot seem to find anyway of cancelling it – can anyone help?

  I don’t have a site with WordPress.com yet

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  staff-ozmodiar · Staff · Jun 10, 2022 at 2:48 am

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  Hi,

  Do you happen to know the URL of the site that the upgrade purchase was for?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.