Being charged for a website domain that I don’t have access to

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  ryanninthelab · Member · Nov 25, 2020 at 7:00 am

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  I would like to cancel my WordPress for plant-based-planet.com, but I can’t find a ‘Purchase History’ even though my bank account is being charged $96 USD. I do not want to be charged for this and I believed that I had canceled it.

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  staartmees · Member · Nov 25, 2020 at 7:33 am

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  It’s obvious that site is connected to another account of yours. As you have a paid plan, its’ very easy to restore access to your account at https://wordpress.com/support/account-recovery/.
  Next you can manage your purchases, https://wordpress.com/support/manage-purchases/#removing-purchases

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  kokkieh · Staff · Nov 25, 2020 at 10:42 am

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  Hi there,

  I can confirm that site belongs to a different WordPress.com account.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.