Being Charged without access to domain

• 

  yadelodun · Member · Jan 28, 2026 at 12:40 pm

  • Copy link
  • Add topic to favorites

  I am being charged for domain name that I don’t have access to. I need to cancel

• 

  yadelodun · Member · Jan 28, 2026 at 12:46 pm

  • Copy link

  Domain name is https://climatechangeindicators.com/

• 

  jhonwillaim21 · Member · Jan 28, 2026 at 1:50 pm

  • Copy link

  This actually happened to me with with domain realestateagentslondon.co.uk I was being charged even though I didn’t have access to the domain. Contacting WordPress support with the transaction ID sorted it out for me.

• 

  themagicrobot · Member · Jan 28, 2026 at 2:29 pm

  • Copy link

  You need to log out and log back in to the correct account associated with the domain. Perhaps it is this account:-

  https://wordpress.com/forums/users/toety83543/

• 

  yadeloduncd30a809fd · Member · Jan 28, 2026 at 2:42 pm

  • Copy link

  I am using the correct account credentials. I even got an invoice notification form my account email address, but can’t see the domain name on my account. I have tried contacting WordPress support but I kept getting the AI bot telling me that I am not a paying member when I am being charged on my credit card!!! I’d have to call my bank to dispute the payment if I can’t resolve today.

• 

  yadeloduncd30a809fd · Member · Jan 28, 2026 at 2:42 pm

  • Copy link

  I appreciate the feedback
  themagicrobot,
  jhonwillaim21

• 

  yadelodun · Member · Jan 28, 2026 at 3:03 pm

  • Copy link

  BTW, I tried logging using my google email. This is the reason for the yadeloduncd30a809fd. I am the same person that started the chat

• 

  staff-webwizard · Staff · Jan 28, 2026 at 3:11 pm

  • Copy link

  Hi there! I’ve emailed you with more details since we can’t share account-specific information or other sensitive data in a public forum. Please reply to that email if you have any further questions about this issue.

  Have a wonderful day!