Bella Vista Dental Jetpack Statistics

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  waynebaum · Member · Mar 28, 2016 at 6:10 pm

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  I have been running jetpack statistics on http://www.bellavista4smiles.com for about 5 months.

  Recently I developed a new theme for the website. It seems that when I loaded the new theme, all my old jetpack stats disappeared. I can’t figure out where they went. Can you assist?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 28, 2016 at 6:11 pm

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  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

  Your issue is a Jetpack issue.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  And, I believe you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  waynebaum · Member · Mar 28, 2016 at 6:11 pm

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  The blog I need help with is http://www.bellavista4smile.com

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  waynebaum · Member · Mar 28, 2016 at 6:12 pm

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  Thanks!

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  timethief · Member · Mar 28, 2016 at 6:13 pm

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  There is no domain mapping upgrade for bellavista4smile.com and bellavista4smile.com is not registered yet.