Best practices for content intake and SLA
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Hi all!
My team and I recently started using WordPress to manage our knowledge content. We’re looking for some tips to manage our intake process – how we handle content requests like feedback from our users, product changes, image updates, grammar, etc..
We have more than 1,000 articles managed by a small staff of writers. Both our internal users and customers can submit feedback for our content.
Does anyone have any successful best practices they could share that could help improve this process?
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It will depend highly on which version of WordPress you are using. What is the site URL? I’m guessing that you’re actually set up on the open source WordPress.org software. If that’s the case you’ll find help from the community at https://wordpress.org/support/forums/
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I guess I should clarify. We’re looking for best practices on operational processes and procedures, and less about how to solve systematically or how to handle via tools.
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Right, that’s why we’re trying to clarify which version of WordPress you intend to use, there are some key differences: https://en.support.wordpress.com/com-vs-org/
Do you intend to host at WordPress.com, or use the self-hosted WordPress.org software?
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