Better request new password support
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Would be great to have a better way to recover a lost password. Maybe just ask for email address instead of username too, that way, I’ll stop getting spammed with people requesting the password to my username. :P Not a big deal, yes, because nothing gets changed unless I click the link but it’s quite annoying, especially, when like today, the emails come in German and it takes me a while to figure out what’s going on or when, like today, the person doesn’t get it and keeps requesting a new password because they’re not getting an email.
I dunno, maybe I don’t know anything, but it would be nice if this could be looked into. Thanks.
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Good feedback! I would pass this onto support through http://wordpress.com/contact-support/ as well!
Trent
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Oooh looks like they’re only open certain hours?
I’ll try and remember tomorrow! Thanks :) -
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That’s not quite what I said — instead of allowing them to enter in a username or an email address, just accept the email address. Could also be done like hundreds of other sites out there where there’s a secret question or something to be answered before the email is sent. (ie enter username, answer secret question, then email goes out about changing the password)
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valerie: thanks, the email address idea sounds reasonable, we’ll consider it. We’ve thought about the secret question thing but our experience dealing with people who lose their passwords suggests it wouldn’t help.
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