Big Question mark?

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  theacquiescentsoul · Member · Mar 28, 2018 at 3:26 pm

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  Hi, I am showing this big question mark that is within a blue eye-shaped field showing up in the lower right of my screen while using WordPress. Any idea how to remove that, so I don’t see it?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 28, 2018 at 7:53 pm

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  I apologize but I don’t know what you mean.

  Screenshots can be very helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  theacquiescentsoul · Member · Mar 28, 2018 at 8:27 pm

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  Oddly enough it’s gone now and I didn’t get s screen shot before it disappeared.

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  timethief · Member · Mar 28, 2018 at 8:28 pm

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  Well that’s good though mysterious news. :)

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  theacquiescentsoul · Member · Mar 29, 2018 at 1:25 pm

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  …and it’s back.
  The file name is QM.PNG

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  gemmacevans · Member · Mar 29, 2018 at 2:05 pm

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  Hi theacquiescentsoul,

  The question mark icon on the bottom right of your screen is a shortcut to useful help topics and the contact form — there isn’t an option to remove it though. Would you mind sharing why you want to remove it? For example, it’s too big or the quick links aren’t helpful.

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  theacquiescentsoul · Member · Mar 29, 2018 at 2:22 pm

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  Yesterday, it appeared much bigger and was in the way when I was trying to tag when I wanted to publish a post. Today it appears smaller, but it didn’t seem to be in the way today.

  Is this a new feature? Maybe I need time to get used to it, huh?

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  susanrnet · Member · Mar 29, 2018 at 2:55 pm

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  I would love to be able to hide it too. I find the question mark visually distracting, especially when reading on a phone.

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  gemmacevans · Member · Mar 29, 2018 at 3:01 pm

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  Hi theacquiescentsoul,

  Yesterday, it appeared much bigger and was in the way when I was trying to tag when I wanted to publish a post.

  Oh! If this happens again, it would be great if you could make a screenshot and upload it to your Media Library — it shouldn’t be so large that it gets in the way.

  The question mark has been there for a while but we’ve been looking at the styling and placement.

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  justjennifer · Member · Mar 29, 2018 at 4:20 pm

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  If I remember correctly, previously it was docked (not floating) at the bottom right of the left sidebar on the My Sites dashboard screen.

  So more feedback:
  In Firefox Quantum on a 1280x1024pixel screen the floating icon is not so distracting. However, on my Android tablet and phone in Chrome 65, it is because the screen real estate is much reduced. And because it is blue, visually it is much more distracting no matter what screen I’m on.

  Would it be less distracting to have it behave more like the Action bar, meaning it disappears between page scrolls?

  Just asking out of curiosity, what benefit is there to having it float on the right in the Reader where the content is or be there at all?

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  gemmacevans · Member · Mar 30, 2018 at 7:57 am

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  Hi justjennifer,

  If I remember correctly, previously it was docked (not floating) at the bottom right of the left sidebar on the My Sites dashboard screen.

  That’s right, it was docked on the left. Our goal was to increase visibility of the help button and moving it out of left hand menu helped us do this. There are already quite a few links there and we didn’t want the help button to be hard to see.

  I’ll pass on your feedback about the colour and action bar behaviour — thank you.

  what benefit is there to having it float on the right in the Reader where the content is or be there at all?

  This comes down to giving people the option to contact us or get help from anywhere in their account, without needing to go back to one particular area. So if there is a problem in the Reader, the help button is right there.

  @theacquiescentsoul — which browser, browser version and operating system were you using when the help button seemed too large? You can find that information by visiting supportdetails.com.

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  justjennifer · Member · Mar 30, 2018 at 8:30 am

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  This comes down to giving people the option to contact us or get help from anywhere in their account, without needing to go back to one particular area. So if there is a problem in the Reader, the help button is right there.

  Then maybe contextual help? :)

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  gemmacevans · Member · Apr 9, 2018 at 9:18 am

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  Then maybe contextual help? :)

  I’ve passed this suggestion along :)