Bill

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  moonprodutora · Member · Nov 13, 2016 at 2:32 pm

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  I made the payment and it was confirmed on my card, but the account remains as free and not as Premium (amount paid).

  The blog I need help with is: (visible only to logged in users)

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  rossviviano · Staff · Nov 13, 2016 at 2:53 pm

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  Hi,
  I’ll tag this for WordPress staff. In the future, add a “modlook” tag to the thread to get the attention of staff. Make sure to click “Subscribe to Topic” so you will be notified when staff gets back to you.
  Good luck!

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  kokkieh · Staff · Nov 13, 2016 at 4:37 pm

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  Hi there,

  If you look at your billing history page you will see there are no transactions there for your account:

  https://wordpress.com/me/purchases/billing/

  I do see several failed payments in your account, though. Those appear to have been blocked by PayPal, so please contact them to enquire about this, or pay directly via credit card instead of the Pay via PayPal option.