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  clairekarimpour · Member · Feb 16, 2017 at 3:04 pm

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  How can I renew my Premium Plan subscription. It is written that it expire on February 15th.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 16, 2017 at 3:13 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  lucasjoyce · Member · Feb 16, 2017 at 3:16 pm

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  Hi clairekarimpour,

  WordPress.com will renew your subscription automatically when it expires.

  You can review and manage all your subscriptions in your account settings, under Manage Purchases.

  Your subscription setting and payment method can be changed for each subscription separately.

  here is a handy guide on renewals:

  https://en.support.wordpress.com/auto-renewal/

  I hope this helps.

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  clairekarimpour · Member · Feb 16, 2017 at 7:55 pm

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  Hey Darnelldibbles and LucasJoyce,
  Thanks for your help, it’s very appreciated!

  @Darnelle>> the account I’m currently writing with is the one that should the owner of our blog. However, I’ve contacted my colleagues to double check, I’ll be writing back to you when I have more information.

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  staff-doublebassd · Staff · Feb 16, 2017 at 10:46 pm

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  Hey there,

  You are an admin under the account, but someone else is the owner/creator of the account. Yes, contact the other admins under the account – the owner should have access to renewing the upgrade. if you all are in need to transfer the upgrade over to you, let them know to post in this thread to confirm the transfer, and I’ll take care of it for you.

  Thanks!

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  vincentmartelfrima · Member · Feb 20, 2017 at 4:28 pm

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  Hello,
  I no longer work for Frima, you can transfer the owner account on behalf of Claire Karimpour. She is the one who will make the renewal of the Premium plan.
  Is it possible ?

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  staff-doublebassd · Staff · Feb 20, 2017 at 5:03 pm

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  @vincentmartelfrima – sure can! Thanks for posting!

  I have transferred over the premium plan over to @clairekarimpour. Please let me know if you all have any questions. Thanks!