Bill

  • Unknown's avatar
    pakramer7 · Member ·

    I need help getting things figured out why getting billed

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @pakramer7, with this account, you bought a Business Plan back in June, along with a subscription for Yoast SEO. Someone filed a chargeback (fraud report) on those purchases, which automatically removed the related upgrades.

    Do you have recent purchases with another account? If so, can you log in as that user and cancel rather than reporting the charges as fradulent? It’s a much faster / cleaner process. If necessary, you could also use the secure form at https://wpchrg.wordpress.com/ then (once you’ve located the charge) contact support directly about it.

    WP
    Payment Methods on WordPress.com » Chargebacks and Disputes
    in WordPress.com Support
    2 min read
    This guide explains chargebacks, disputing payments, and getting a refund. Getting a Refund WordPress.com is happy to issue refunds in the first 14 days after purchase for annual, two-year, and three-year plans, and 7 days for monthly plans, except domains, which must be canceled within 96 hours due to their unique registration process. Disputing the payment does not result in an imme
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