Bill/ canceled

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  communitycreditunion · Member · Sep 10, 2018 at 11:51 am

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  Help, I was recently charged on my account and I didn’t authorize this. Perhaps it’s on auto renew? Thanks -Jodi

  The blog I need help with is: (visible only to logged in users)

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  pandeyabhaykumar · Member · Sep 10, 2018 at 12:27 pm

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  Hi,

  This may be because of the auto-renew.
  A staff can help you better in this.
  I have added “modlook” tag for staff assistance.

  Thanks

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  staff-zinnia · Staff · Sep 10, 2018 at 2:57 pm

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  Good morning –

  communitycreditunion, there aren’t any upgrades or transactions that have ever been billed to the account you’ve used to contact us.

  This means that the charge occurred under a different user account.

  Were you able to find the emailed receipt from WordPress.com? Try to sign in with the email address where that receipt was delivered, that’s going to get you in to the correct account.

  Or, you can share the site connected to the charge with me here and I can look it up.

  Lastly, if you can locate the transaction details for the charge that information can be used to recover the account needed. NOTE: DO NOT POST that information here in the public forums. Instead, you’ll submit it to us privately via this form: https://en.support.wordpress.com/account-recovery/