billed

• 

  melonyslife · Member · Mar 7, 2018 at 7:52 pm

  • Copy link
  • Add topic to favorites

  I was billed and cancelled over a year ago. Refund $35.88
  542281 POS PREAUTH WORDPRESS 4G71G1 SAN FRANCISCO CA 10069917 542281

  The blog I need help with is: (visible only to logged in users)

• 

  ceoadebayo · Member · Mar 7, 2018 at 7:54 pm

  • Copy link

  Hi melonyslife,

  I will tag this “modlook” for a staff member to look into the billing issue for you.

• 

  staff-doublebassd · Staff · Mar 7, 2018 at 9:57 pm

  • Copy link

  Hi there,

  What was the URL of the site that had this upgrade connected to it?

  it is not connected to the account that you are contacting us from now.

  Let me know, and I will look further into this for you.

  Thanks!

• 

  melonyslife · Member · Mar 9, 2018 at 10:10 pm

  • Copy link

  I think I used melonyslifeSent from my iPhone

• 

  fstat · Staff · Mar 10, 2018 at 5:51 pm

  • Copy link

  Hi there,

  melonyslife is the username of the account you’re currently use to contact us.

  Do you happen to know the website’s address associated with the charge you want to be refunded?

• 

  melonyslife · Member · Mar 10, 2018 at 6:20 pm

  • Copy link

  no, no idea, thought it was melonyslife, sigh. think I used melonyslife email or melonybrannon. The old old one I used was @gmail.

• 

  kokkieh · Staff · Mar 11, 2018 at 7:46 am

  • Copy link

  Hi there,

  There is no account with the username, melonybrannon, on our system.

  To find this charge I’ll need some additional information that shouldn’t be shared on a public forum. I’ve sent you an email to request that. Please reply there so I can continue helping you with this.

• 

  digmylife · Member · Mar 22, 2018 at 12:49 pm

  • Copy link

  I found and cancelled but it said $5.88 I would get back! I want my $35.88! digmylife and (email visible only to moderators and staff) .

• 

  kokkieh · Staff · Mar 22, 2018 at 1:53 pm

  • Copy link

  @digmylife

  You cancelled your plan, but not the domain, digmylife.blog, so the cost of the domain has not been refunded.

  If you wish to cancel the domain as well, please note that cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future. Only cancel a domain if you’re completely sure you no longer want it at all.

  Once you confirm I can cancel and refund the domain as well.

• 

  digmylife · Member · Mar 26, 2018 at 4:05 pm

  • Copy link

  Ok I think I did it. It scared me because it said I would get no refund if I did cancel. Canceled blog

• 

  kokkieh · Staff · Mar 27, 2018 at 8:25 am

  • Copy link

  I’m not entirely clear what you want to do. Are you saying you want to also cancel the domain, digmylife.blog? Because cancelled domains are not easy to get back as I explained above, I please need your explicit confirmation that you want to cancel it.