billed £36 but not sure why

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  clydeancarno · Member · Aug 10, 2020 at 10:50 pm

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  Hi,

  I was billed £36 pounds on the 15 April 2020. I have no idea why. I did look into paying for a plan so I could change the colour of hyperlinks on my megambia website (I have several websites I use for work as an academic) but I do not recollect doing so and there does not seem to be any plan linked to my website. Could you please let me know why I was billed? Many thanks.

  Kind regards,

  Clyde Ancarno

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  staff-blorbo · Staff · Aug 10, 2020 at 11:41 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged

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  clydeancarno · Member · Aug 11, 2020 at 8:27 am

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  I have several accounts. Shall I send you the usernames of these other accounts? Many thanks. All best wishes

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  staff-mckluskey · Staff · Aug 11, 2020 at 10:54 am

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  No, do not share any personal information here as these are public forums.

  Please search for the transaction directly at https://wpchrg.wordpress.com/.

  You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.