Billed 84GBP but is not showing on my account and it’s a mistake

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  valentinahovhangmailcom · Member · Sep 29, 2020 at 12:30 pm

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  Hi!

  I have been billed 84GBP from my account and I am not sure why and for what. I also don’t know if I have any other wordpress account that I am not aware of.Also it doesn’t show in my billing history in my account. Can you please help me with this?

  What contact center should i call to get this resolved? I am based in UK

  Thanks,
  Valentina

• 

  austinsangs · Member · Sep 29, 2020 at 1:22 pm

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  Hi Valentina!

  What the URL of the site you need help with?

  You can find out the details of the charge here:

  Why was I charged?

  You will be able to reach the billing support team directly for further help at the link below:

  Contact

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  staff-ozmodiar · Staff · Sep 29, 2020 at 2:06 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.