Billed for a site I no longer use – closed the business

jgabemartin2 · Member · May 18, 2019 at 4:09 pm
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associated domain is jetpackleadershipdevelopment.com. would like to close the WP account

The blog I need help with is: (visible only to logged in users)
jgabemartin2 · Member · May 18, 2019 at 4:12 pm
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Note, the blog referred to above is not the site that is creating the bill
jnr4u2 · Member · May 18, 2019 at 5:39 pm
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Hello @jgabemartin2

I’ve tagged a staff for you

One of the Happiness Engineers would look into it soon and give you a response
staff-doublebassd · Staff · May 19, 2019 at 3:14 pm
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Hi there,

I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

Let me know if you have any questions.

Thanks!
jgabemartin2 · Member · May 25, 2019 at 6:27 pm
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Thx! the email associated with the acccount is : (email visible only to moderators and staff).

One big problem is that the UW deactivated graduates emails and I can no longer access the email to retrieve account info, password resets, etc.
jgabemartin2 · Member · May 25, 2019 at 6:28 pm
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Looks like email got redacted. user name could be johnmart
kokkieh · Staff · May 25, 2019 at 6:30 pm
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Hi there,

If you’re unable to comment here as the correct account, we will need to get verification that you’re the person who paid for the upgrades. That will require information we cannot get from you here in the public forum, so please submit a ticket to our billing support team instead at this link:

Contact
jgabemartin2 · Member · May 25, 2019 at 6:32 pm
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will do, thanks!

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