Billed for free domain
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I just noticed i was billed in January for this blog. At the time I thought it was for one of the other two premium blogs I have on WordPress, but upon examining my billing history I noticed a $99 charge for “projectgosimple” I have been unable to find a way to dispute this charge with anyone. This is a free blog that never got used, and according to my settings is still not a “premium” blog. I’m not sure what i paid for. Please Help. Thanks.
The blog I need help with is: (visible only to logged in users)
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Did you set up a 14 day free trial and provide your financial information to do so? If not, then how could you have been billed at all?
From Details and Terms:
You can try any participating upgrade for a 14-day trial period, at no charge.
You will be asked to provide payment information when starting the trial, but you will not be charged until the 14-day trial period is up. If you cancel before the period is up, you will not be charged at all.
We will send you an email reminder one day before you will be charged.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.
Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/IMPORTANT NOTE: If you wish to contact Staff about any of the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Note that I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I did not set up a free trial. Financial information is provided because I have 2 domains that are “Premium” which I pay $99 annually for. One is billed in November. One is billed in May. This is a charge for $99 in January for a free blog that was set up January of 2014 and never charged then. If I had done a free trial, it would have charged me in January of 2014, There is no charge for that domain at that time, or any other time. Also the Receipt says ” New Purchase”
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