billing

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  wsmit56 · Member · Apr 2, 2015 at 1:46 pm

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  how do I cancel a trial subscription?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 3, 2015 at 12:14 am

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  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  What do you see here?
  Dashboard → Store → My Upgrades
  Dashboard → Store → Billing History

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

  I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  jeremeylduvall · Member · Apr 3, 2015 at 7:49 pm

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  Hi @wsmit56,

  I don’t see any active trial subscriptions on your account. Do you potentially have another account that the upgrade might be under?